Primary Responsibilities: Placing a high volume of outbound calls to our valued members via an auto dialer system Answering inbound calls from our valued members and assisting them with their inquiries Enhancing our valued members experience within our business Validating member demographic information and obtaining additional member data via specific plan scripting Data entry of the members record with accurate information obtained on the call Ensuring that the appointments are scheduled accurately following department policies and procedures Resolving any scheduling issues or concerns Routing calls to the appropriate department as needed Ability to collaborate within a team environment Support any call queues as business needs arise Required Qualifications: High School Diploma / GED 1+ years of call center and / or sales experience or 1+ years of experience working in a high-volume call center environment Must be able to create, copy, edit, send and save using Microsoft Word, Microsoft Excel and Microsoft Outlook Comfortable working an 8-hour shift between 7:00am-7:30pm Monday-Friday Preferred Qualifications: Experience working in a customer retention focused role Experience using an auto dialer system Soft Skills: Must be able to type and talk at the same time and navigate through multiple screens Experience working in a metric driven work environment