Basic Requirements

Let’s start with the basics. To be eligible, you must:

✓ Be 18 years or older

✓ Have completed a high school diploma or equivalent

✓ Be a resident of, and authorized to work in, the United States


Home office & equipment setup

Before you begin the application process, you’ll want to think about your home office and ensure it’s properly equipped to launch your new business. Your home office should be a quiet, distraction-free space where you can work comfortably, without a lot of background noise like children, barking dogs, traffic, doorbells, TVs and radios.

You’ll also want to review the technology requirements to be sure your computer hardware and specifications will fully support the needs of the clients your new business will be servicing.

For USB Headset Connectivity
  • A corded, USB headset that is compatible with your computer.
  • For USB headset programs, the client(s) will route calls directly to your computer using provided software.
For Digital Phone Connectivity

Connecting through your local Internet Service Provider (ISP) will be the quickest, most affordable way to set up your phone line service. This process is as simple as plugging your phone cord into the back of your modem (instead of that pesky wall jack that’s always in a different room!). This phone line should be dedicated to business use only, to avoid interruption from personal phone calls.

The process only takes 2 steps and is much easier than it may sound!

  1. Call your local ISP and ask for a digital phone line to be added to your current service (this can be done for a nominal fee). Ask your provider to REMOVE any features from this phone line (this includes call waiting, voicemail, call forwarding, etc.)
  2. Plug your phone cord into your modem and your headset into the phone (see image below for an example).