Call Center Agent

Analyze and process customer requests received via mail, email, chat, and online orders.

Essential Functions:

Determines appropriate action to be taken on customer’s behalf,

which may include problem determination and appropriate next steps.

Analyze and process customer requests received via mail, email, chat, and

online orders.

Communicates with team leadership, regarding problems, solutions and trends.

Responsible for meeting established individual and team performance goals, which

include customer service, productivity, and quality standards.

Study or Knowledge and Experience:
High school graduate.

Requires comprehensive reading skills and basic math skills.

Requires basic skills in Microsoft Windows and recommend email skills.

Excellent customer service skills.

Must be able to assimilate and recall a large network of detailed information.

Must possess good organizational and time management skills.

Online searching intuitiveness.

Requires 1 year on the job before efficient.