Call Center Associate

Responsibilities
The Call Center Representative position is the first point of phone customer service contact for our customers by offering customer service, communications, and appropriate distribution of phone calls, tasks & messages. The Call Center Representative may also perform a variety of other duties including but not limited to collecting and updating demographics information, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic management system. The Call Center Representative may also be asked to perform other clerical duties as needed and requested to support daily operation goals, bench marks, and quality initiatives per departmental guidelines.

Qualifications

One (1) – Two (2) years experience or an equivalent amount of experience in a high-volume phone customer service role in another industry/environment. Excellent interpersonal, organizational, and customer service skills are essential. Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment. Communicate effectively in the English language in person, on the phone, & in writing. Familiarity with an electronic management system is preferred. Experience with multi-line phones/ACD phones environment preferred. Medical terminology preferred. None required for this position.