Call Center Customer Service Agent

About the Position

Primarily responsible for providing the highest level of quality service to members through the handling of routine to moderate inquiries and transactions. Creates member relationships through needs assessment and solution offerings from the wide array of products.

Primary Duties, Responsibilities and Requirements

Ability to listen effectively Responsible for all member inquiries Ability to empathize with the member Ability to analyze member issues Knowledge of regulations and guidelines associated with products Responds to servicing inquiries Acts on referral triggers and provides additional product offerings based on member needs. Provide excellent customer service Critical thinking, proactive attitude, strong communication skills displaying empathy and caring Must be extremely detail-oriented Be extremely articulate and professional Experienced with standard business applications including MS Office Strong team-building and leadership skills focused on production-oriented goals Participates in additional training courses when needed Performs other related duties and assignments as required

Qualifications

1-2 years of stable customer service experience in a high volume environment Previous experience preferred (six months or more) Type 25 wpm Ability to use desktop computer system and hardware, e.g. mouse, keyboard Logical problem solving skills Oral and written communication skills Availability to work various shifts Ability to use Windows operating systems and navigate between various window Demonstrate a high sense of urgency Must have a keen sense of attention to detail, taking the initiative. Must be able to pass a Federal Background Check and Drug testing