Call Center Customer Service Representative

The Servicing Center Specialist, will perform real-time/near real-time monitoring utilizing multiple systems/applications, exercising judgment and decisions.

Responsibilities:

Support Reg. E/Z card claim process by entering claim details into database and create claim packets. Monitor and respond to emails received by the department email box. The Servicing Center is an inbound call center that is staffed 24/7 361 days a year (Currently excludes 4 Holidays). The Servicing Center Specialist, will be required to work the hours of the shift once assigned which will include weekends and holidays. Multiple shifts available, must be flexible.

Basic Qualifications:

High School Diploma or GED required. Minimum 6 mo. of Call Center, Minimum 6 mos. of general office or accounting, or customer service experience required.

Skills and Knowledge:

Must be able to trouble shoot and resolve client concerns Effective interpersonal, customer service and communication skills to interact effectively with all levels of personnel and clients. Must possess desire to assist clients with a variety of client service-related issues in a fast-paced, independent, telephone based service environment with an emphasis on quality. Ability to sit for prolonged periods of time. Must be flexible to handle multiple tasks simultaneously. Must be able to work accurately and effectively in a fast-paced, deadline-oriented environment. Must be self-motivated and be capable of working both independently as well as in a team. Experience using Microsoft Office (Excel, Word, Access) Represents basic qualifications for the position. To be considered for this position you must at least meet the basic qualifications.