Meet virtual call center Agents
Get to know our Agents through the stories and experiences, and see how our positions empowers them to live their best lives.
Lisa, joined in 2005
Stay-at-home parents
Working as virtual agents, she and her husband can both be home with their girls.
“Hubby stopped trucking and started working with us as well. Now the girls have both parents always home.” I have been a virtual agent for almost 13 years. My husband was a long-haul trucker and we had two little ones. I wanted to help money-wise and this was it!
I’ll never forget the phone call finding out I was in – I was trick or treating with my two girls. I started taking inbound sales calls for direct response and I have never looked back. All the field trips, room parent, sick days and just always being here for them is priceless.
Chris, Florida, joined in 2017
Disability/health issue
He didn’t let a back injury keep him from finding work he loves.
Chris counts himself very fortunate that he can accommodate his disability with the work from home customer service agent position.
“It’s actually been a Godsend for me because it gives me the freedom and flexibility to work a few hours at a time, take a break, go back to work, I can work when I want and how I want to work.”
A back injury prevents Chris from sitting for long periods or working a regular 8-5 schedule, which forced him to make a career transition.
“I had to quit a full-time job 13 months ago that I enjoyed because I could not withstand sitting in my chair and being on the phone for nine hours a day,” Chris said.
“I would recommend this [work] for anybody, especially those who want freedom and flexibility. It’s a tremendous opportunity and I hope I can be here for a long time.”
Sharon, Georgia, joined in 2009
Caregivers | Secrets to success
She brings 20-plus years of call center industry experience to this position.
I am most proud of being affiliated with a company that has gained the respect of others in the call center industry from employees, clients, and agents.“ I am a call center professional with more than 20 years of experience in high impact bottom-line roles ranging from client liaison to business development to employee relations and operations procedure implementation, including curriculum writing and delivery.
I started in 2009 when I decided that I no longer wanted to deal with a daily commute and the expenses associated with working at a traditional call center.”
Sharon gives her position a 5-star rating for several reasons
Certification. “The various learning delivery methods and platforms capture your attention. Being able to practice with scripts removes some of the anxiety and nervousness of the unexpected. You can practice responses to objections with a better understanding of what is [preferred by the client].”
Communication. “Having a forum for anytime interactions with other agents across the United States; chat while servicing callers; a messaging platform for business concerns; and optional conference call sessions with an open dialogue.