Retail Support Customer Service Agent

Support shoppers with a smile


Do you have the drive, desire and confidence to be the voice of national brands? Retail Support professionals assist customers for top retailers by taking and tracking orders, processing returns, and providing general account help such as billing questions, credit card payments, profile and password assistance, and user account setup.

With every happy customer, you help your clients build a loyal base of customers while building a bright financial future for your own business.


Skills & Experience:

Retail support is perfect for agents experienced in customer service and upselling, comfortable creatively solving problems and managing multiple systems at the same time.



  • 7 days a week; 8:00am – 2:00am ET
  • Recommended: 20+ hours/week


  • Hourly position: $15.25 – $25.50 (depending on experience) (No sales or commission requirements)
  • Comprehensive Benefits Available (after 45 day probationary period)
    1. Overtime (rate + 1/2)
    2. Medical Insurance
    3. Dental Insurance
    4. Vision Insurance
    5. Health Care Spending Account
    6. Life Insurance – Employer Provided
    7. AD&D Insurance – Employer Provided
    8. Long Term Disability – Employer Provided
    9. Short Term Disability – Employer Provided
    10. Matching 401K Plan
    11. Home Office Stipend
    12. Continuing Employer Training
    13. Grant in Aid
    14. FICA
    15. Federal Unemployment
    16. Workers’ Compensation

Great If You:

  • Are passionate about customer service
  • Have the charisma to quickly connect with people to build rapport
  • Are empathetic and patient with difficult callers
  • Can adapt quickly to changing priorities and customer needs
  • Are goal-oriented, with a strong desire to follow a problem through to a solution
  • Are self-sufficient, autonomous and can meet goals in a remote setting


Technical Requirements:

  • Technology skill level: Low – Medium
  • USB headset
  • Operating system: Windows 10 or newer
  • Dual Monitors strongly encouraged
  • Minimum download speed: 15.0 Mbps+
  • Minimum upload speed: 3.0 Mbps+